DEFENSE PRODUCTS DIVISION
SFA, Inc. WARRANTY TERMS AND PROCEDURE for the
END-USER of the 1500 TWPS
Contract No. DAAE07-02-D-T001
Claim Procedure
Manufacturer's obligation under this warranty is limited to, at Manufacturer's option,
replacing or repairing, at its facility or Vendor's facility, as applicable, any Product or
part thereof that is found by Manufacturer not to conform to this warranty. Manufacturer
shall have a reasonable period of time to make such replacements or repairs.
1. End-user shall immediately report the potential warranty claim to the appropriate
POC.
2. Identify the Unit Serial number, hour meter reading and current location.
3. Describe the failure and the troubleshooting conducted to identify the failed
component.
4. Only the POC shall contact Manufacturer's Defense Product Division, Quality
Assurance Department, as soon as practicable after discovering the defect. The
POC shall follow claim procedure as provided in SFA, Inc. WARRANTY
TERMS AND PROCEDURE 1500 TWPS.
5. Manufacturer shall have no obligations under this warranty with respect to any
defect unless it receives such notice within 30 days following the expiration of the
warranty period.
WARRANTY - 3/4 BLANK
